{"id":3100,"date":"2025-10-10T13:38:32","date_gmt":"2025-10-10T11:38:32","guid":{"rendered":"https:\/\/www.rehabimpulse.org\/general-terms-and-conditions\/"},"modified":"2026-06-16T08:43:56","modified_gmt":"2026-06-16T06:43:56","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/www.rehabimpulse.org\/fr\/conditions-generales\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales"},"content":{"rendered":"[vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb bg_image=\u00a0\u00bb737″ bg_image_type=\u00a0\u00bbdefault\u00a0\u00bb bg_position=\u00a0\u00bbleft top\u00a0\u00bb background_image_loading=\u00a0\u00bbdefault\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb 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Home<\/a><\/span><\/span>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb left_padding_desktop=\u00a0\u00bb8%\u00a0\u00bb right_padding_desktop=\u00a0\u00bb8%\u00a0\u00bb left_padding_phone=\u00a0\u00bb0″ right_padding_phone=\u00a0\u00bb0″ text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb row_position_desktop=\u00a0\u00bbdefault\u00a0\u00bb row_position_tablet=\u00a0\u00bbinherit\u00a0\u00bb row_position_phone=\u00a0\u00bbinherit\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb flex_gap_desktop=\u00a0\u00bb10px\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_position=\u00a0\u00bbdefault\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ width=\u00a0\u00bb1\/1″ tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb top_padding=\u00a0\u00bb7%\u00a0\u00bb bottom_padding=\u00a0\u00bb6%\u00a0\u00bb top_padding_phone=\u00a0\u00bb45″ text_align=\u00a0\u00bbleft\u00a0\u00bb row_position=\u00a0\u00bbdefault\u00a0\u00bb row_position_tablet=\u00a0\u00bbinherit\u00a0\u00bb row_position_phone=\u00a0\u00bbinherit\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb pointer_events=\u00a0\u00bball\u00a0\u00bb][vc_column_inner column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb flex_gap_desktop=\u00a0\u00bb10px\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1″ background_hover_color_opacity=\u00a0\u00bb1″ column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3″ width=\u00a0\u00bb2\/3″ tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\n

Art. 1 Champ d’application<\/h2>\n

Les pr\u00e9sentes conditions g\u00e9n\u00e9rales (ci-apr\u00e8s les \u00ab\u00a0CGV\u00a0\u00bb) s\u2019appliquent automatiquement et exclusivement \u00e0 toutes les relations contractuelles conclues entre la Fondation alfaset, situ\u00e9e rue des Terreaux 48, 2300 La Chaux-de-Fonds, et ses clients. Elles sont r\u00e9put\u00e9es accept\u00e9es par le client d\u00e8s la passation de sa commande.<\/p>\n

Art. 2 Modifications<\/h2>\n

La Fondation Alfaset se r\u00e9serve le droit de modifier les pr\u00e9sentes CGV \u00e0 tout moment. En cas de modification, les CGV en vigueur le jour de la commande seront applicables.<\/p>\n

Art. 3 Offres<\/h2>\n

Les offres de la Fondation Alfaset sont sans engagement. Elles sont valables un mois et peuvent faire l’objet de modifications de prix, de gammes ou de caract\u00e9ristiques techniques. Elles ne doivent pas \u00eatre divulgu\u00e9es \u00e0 des tiers.<\/p>\n

Art. 4 Commandes<\/h2>\n

Pour passer commande, le client doit \u00eatre \u00e2g\u00e9 de 18 ans ou plus et \u00eatre capable de discernement. Le client garantit l’exactitude des informations qu’il transmet \u00e0 la Fondation Alfaset. La Fondation Alfaset se r\u00e9serve le droit de refuser une commande sans en indiquer les raisons. Le contrat est consid\u00e9r\u00e9 comme ex\u00e9cut\u00e9 d\u00e8s l’acceptation de la commande du client par la Fondation Alfaset. Une confirmation de commande est envoy\u00e9e au client, qui doit en v\u00e9rifier imm\u00e9diatement les d\u00e9tails, ceux-ci d\u00e9terminant l’\u00e9tendue et la r\u00e9alisation de la commande.<\/p>\n

Art. 5 Modification ou annulation de commande<\/h2>\n

Les demandes d’annulation ou de modification de commandes en cours de traitement ne sont prises en compte qu’avec l’accord de la Fondation alfaset. En cas de modification des quantit\u00e9s, des dimensions ou des mati\u00e8res premi\u00e8res, le client supporte les co\u00fbts des mat\u00e9riaux et de l’outillage engag\u00e9s, ainsi que les co\u00fbts de production des pi\u00e8ces commenc\u00e9es ou termin\u00e9es. Si la commande est annul\u00e9e, le client supporte tous les frais qui en d\u00e9coulent.<\/p>\n

Art. 6 Co\u00fbts des plans, des mod\u00e8les et des outils<\/h2>\n

Si la nature de la commande requiert un plan ou une description, celui-ci doit \u00eatre joint \u00e0 la commande, accompagn\u00e9 de sa r\u00e9f\u00e9rence et de la date d’ach\u00e8vement. La Fondation alfaset ne garantit pas le r\u00e9sultat d’une commande pass\u00e9e uniquement sur la base d’une maquette. Les co\u00fbts d’outillage et de leurs modifications sont \u00e0 la charge du client. L’outillage reste la propri\u00e9t\u00e9 du client. Si la commande n’est pas renouvel\u00e9e dans un d\u00e9lai de 12 mois, l’outillage lui sera automatiquement restitu\u00e9.<\/p>\n

Art. 7 D\u00e9veloppements et propri\u00e9t\u00e9 intellectuelle<\/h2>\n

Les d\u00e9veloppements, \u00e9chantillons, dessins et prototypes r\u00e9alis\u00e9s par la Fondation alfaset restent sa propri\u00e9t\u00e9 et ne doivent pas \u00eatre communiqu\u00e9s \u00e0 des tiers sans son accord. La r\u00e9alisation de commandes selon des mod\u00e8les, dessins et\/ou plans \u00e9tablis par le client n’engage en aucun cas la responsabilit\u00e9 de la Fondation alfaset en mati\u00e8re de propri\u00e9t\u00e9 intellectuelle.<\/p>\n

Art. 8 Prix<\/h2>\n

Les prix indiqu\u00e9s sur la confirmation de commande sont valables, sauf erreur manifeste de saisie, d’impression ou de calcul. Ils sont exprim\u00e9s en dollars am\u00e9ricains (USD) ou en euros (EUR), sauf pour les clients \u00e9tablis en Suisse pour lesquels ils sont indiqu\u00e9s en francs suisses (CHF) et sont nets, sans aucune remise ni d\u00e9duction. Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, la taxe sur la valeur ajout\u00e9e (TVA) est calcul\u00e9e s\u00e9par\u00e9ment sur la facture des clients \u00e9tablis en Suisse\u00a0; les produits export\u00e9s ne sont pas soumis \u00e0 la TVA suisse. Les frais d’emballage, les taxes \u00e9ventuelles, l’assurance et les frais de transport sont factur\u00e9s en sus et sont \u00e0 la charge du client.<\/p>\n

Art. 9 Droits de douane et TVA \u00e0 l’importation<\/h2>\n

La Fondation Alfaset n’a aucune influence sur la perception des \u00e9ventuels droits de douane et de la TVA aupr\u00e8s du client lors de l’importation du produit dans un pays \u00e9tranger. Si le client a des questions \u00e0 ce sujet, la Fondation l’oriente directement vers le bureau de douane comp\u00e9tent.<\/p>\n

Art. 10 Paiement<\/h2>\n

Nos factures sont payables d’avance (avant livraison) sans escompte.<\/p>\n

Le paiement peut s’effectuer par virement bancaire.<\/p>\n

Art. 11 Remise sur le chiffre d’affaires<\/h2>\n

\u00c0 partir d’un chiffre d’affaires annuel de 100\u00a0000 USD ou 100\u00a0000 CHF r\u00e9alis\u00e9 au prix catalogue, le client peut en principe b\u00e9n\u00e9ficier d’une remise de 5\u00a0% sur le montant exc\u00e9dant 100\u00a0000 USD ou 100\u00a0000 CHF, \u00e0 d\u00e9duire des commandes de l’ann\u00e9e civile suivante. Cette remise ne pourra \u00eatre accord\u00e9e que par le biais d’un avoir.<\/p>\n

Art. 12 Livraison<\/h2>\n

Le d\u00e9lai de livraison indiqu\u00e9 dans l’offre ou la confirmation de commande court \u00e0 compter de la r\u00e9ception du paiement et est donn\u00e9 \u00e0 titre indicatif. Par cons\u00e9quent, aucun retard de livraison ne pourra donner lieu \u00e0 une r\u00e9clamation de la part du client. La livraison s’effectue d\u00e9part usine et aux frais du client, qui assume tous les risques y aff\u00e9rents.<\/p>\n

Art. 13 Transfert des risques et des b\u00e9n\u00e9fices<\/h2>\n

Les profits et les risques sont support\u00e9s par le client lorsque les livraisons quittent l’usine de la Fondation alfaset au plus tard (FCA, La Chaux-de-Fonds, Suisse, Incoterms 2020), ind\u00e9pendamment du fait que l’exp\u00e9dition soit effectu\u00e9e, organis\u00e9e ou supervis\u00e9e par le client ou la Fondation alfaset.<\/p>\n

Art. 14 Conditions et co\u00fbts de stockage<\/h2>\n

Les frais de stockage, d’assurance et les \u00e9ventuels co\u00fbts de location des locaux sont d\u00e9finis contractuellement lors de la commande.<\/p>\n

Art. 15 Garantie<\/h2>\n

La garantie pour d\u00e9fauts des produits vendus par la Fondation alfaset est de 24 mois \u00e0 compter de la date d’exp\u00e9dition, sous r\u00e9serve d’un stockage, d’une installation et d’un entretien conformes aux pratiques courantes, aux normes en vigueur et aux sp\u00e9cifications figurant dans les catalogues et notices Rehab’Impulse. La Fondation alfaset s’engage, \u00e0 son choix et \u00e0 ses frais, \u00e0 remplacer ou \u00e0 r\u00e9parer les produits d\u00e9fectueux. \u00c0 cet effet, les produits doivent \u00eatre retourn\u00e9s dans leur emballage d’origine. Aucune garantie n’est offerte en cas d’utilisation non conforme, d’entretien ou de soin inappropri\u00e9s de la part du client ou d’un tiers, ni en cas de stockage inappropri\u00e9. La r\u00e9paration d’un produit d\u00e9fectueux est toutefois factur\u00e9e en sus et limit\u00e9e au montant de la commande. Toute indemnisation pour pr\u00e9judice commercial est exclue.<\/p>\n

Art. 16 Responsabilit\u00e9<\/h2>\n

La Fondation Alfaset d\u00e9cline toute responsabilit\u00e9 en cas de perte ou d’endommagement des produits lors de la livraison. Elle ne peut \u00eatre tenue responsable de l’inex\u00e9cution du contrat en cas de rupture de stock, d’indisponibilit\u00e9 d’un produit ou de force majeure. Le non-respect des d\u00e9lais de livraison ne peut en aucun cas donner lieu \u00e0 des dommages et int\u00e9r\u00eats, ni \u00e0 la suspension ou \u00e0 l’annulation de la commande.<\/p>\n

Art. 17 Retours et \u00e9changes<\/h2>\n

Sauf en cas de garantie, les produits ne sont ni repris ni \u00e9chang\u00e9s.<\/p>\n

Art. 18 Plaintes<\/h2>\n

Toute r\u00e9clamation doit \u00eatre adress\u00e9e par \u00e9crit \u00e0 la Fondation Alfaset, rue des Terreaux 48, 2300 La Chaux-de-Fonds, dans les 20 jours suivant la r\u00e9ception de la marchandise. \u00c0 d\u00e9faut, elle ne sera pas prise en compte et la livraison sera r\u00e9put\u00e9e accept\u00e9e.<\/p>\n

Art. 19 Protection des donn\u00e9es<\/h2>\n

La Fondation Alfaset s’engage \u00e0 traiter les donn\u00e9es personnelles de ses clients conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur en mati\u00e8re de protection des donn\u00e9es.<\/p>\n

Vous avez le droit de conna\u00eetre les donn\u00e9es vous concernant. Pour ce faire, veuillez nous contacter.<\/p>\n

Art. 20 Droit applicable et lieu de juridiction<\/h2>\n

Les pr\u00e9sentes CGV sont soumises au droit suisse. Le tribunal comp\u00e9tent est celui du si\u00e8ge social de la Fondation Alfaset \u00e0 La Chaux-de-Fonds.<\/p>\n

Art. 21 Entr\u00e9e en vigueur<\/h2>\n

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